Legal
Terms of Service
1. Agreement to these Terms
These Terms of Service (the “Terms”) are an agreement between you and Revcel (“Revcel”, “we”, “us”). They govern your use of the revcel.io website, the Revcel client portal, and the outbound sales development services we provide (together, the “Services”). By using the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to it.
If your organization has a separate written services agreement, order form, or statement of work with Revcel, that agreement controls over these Terms wherever the two conflict.
2. The Services
Revcel operates an outbound sales development service for B2B teams. It combines human SDR execution with AI-assisted account targeting, list building, outbound calling, meeting scheduling, and a client portal for onboarding and confirmed ICP access. The Services evolve; we may add, change, or remove features, and we will not do so in a way that materially reduces a paid engagement without notice.
3. Eligibility and accounts
The Services are for business use and for people 18 or older. Portal access is provisioned by Revcel or by an administrator at your organization. You are responsible for keeping your sign-in credentials confidential, for the activity that happens under your account, and for making sure the account information you give us is accurate. Tell us promptly at hello@revcel.com if you suspect unauthorized use of your account.
4. Client materials and instructions
To deliver the Services we rely on materials and instructions you provide, such as your ideal customer profile, contact lists, brand assets, messaging input, and campaign approvals. You retain ownership of your materials. You grant Revcel a non-exclusive license to use them solely to provide the Services. You are responsible for having the rights to share those materials with us and for the accuracy of the instructions you give.
5. Acceptable use
You agree not to:
- use the Services to run unlawful, deceptive, or defamatory campaigns;
- provide us data you do not have the right to use, or direct outreach that you know violates applicable law;
- probe, interfere with, or circumvent the security or access controls of the Services, or access another client’s data;
- copy, scrape, reverse engineer, or resell the Services or any part of them, except where law permits it despite this restriction;
- use the Services to build a competing product or service.
6. Outbound campaigns
Where the Services include outbound calling on your behalf, Revcel makes calls under your direction and both parties agree to comply with the laws that apply to those calls, including telemarketing laws. We maintain suppression records and honor opt-out requests from call recipients. Outbound results depend on factors outside our control; we do not guarantee any particular volume of meetings or revenue.
7. Fees
Fees for the Services are set out in your services agreement or order form. Unless that agreement says otherwise, fees are exclusive of taxes and you are responsible for any taxes that apply to your purchase, other than taxes on Revcel’s income.
8. Intellectual property
Revcel owns the Services, including the website, the portal, our software, our methods, and our trademarks. These Terms do not transfer any of that to you. Deliverables produced for you under a services agreement are governed by that agreement. If you send us feedback about the Services, we may use it without obligation to you.
9. Privacy
Our Privacy Policy describes how we collect and use personal information across the website, the portal, and campaign delivery. It is part of how we provide the Services, and by using the Services you acknowledge it.
10. Third-party services
The Services interoperate with third-party services, such as scheduling and booking tools, email infrastructure, and hosting providers. Those services belong to their providers and carry their own terms. Revcel is not responsible for third-party services we do not control.
11. Disclaimers
The Services are provided “as is” and “as available”. To the fullest extent permitted by law, Revcel disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that outreach will produce any particular business outcome.
12. Limitation of liability
To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) Revcel’s total liability arising out of or relating to the Services is limited to the amounts you paid us for the Services in the twelve months before the event giving rise to the claim, or one hundred US dollars if you have paid nothing. These limits do not apply where the law does not allow them to be limited.
13. Indemnification
You will defend and indemnify Revcel against third-party claims arising from the materials, data, or instructions you provide, or from your breach of these Terms, except to the extent the claim results from our own breach or unlawful conduct.
14. Suspension and termination
We may suspend or end your access to the website or portal if you materially breach these Terms, if we are required to by law, or if continued access creates a security risk. Termination of a paid engagement is governed by your services agreement. Sections that by their nature should survive termination, including sections 8 and 11 through 13, do survive.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will post the updated Terms on this page and revise the “Last updated” date. Changes apply going forward; your continued use of the Services after a change means you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of the jurisdiction in which Revcel is established, without regard to its conflict-of-laws rules, and the courts of that jurisdiction have exclusive jurisdiction over disputes arising from these Terms, unless your services agreement says otherwise.
17. General
These Terms, together with any services agreement and the Privacy Policy, are the entire agreement between you and Revcel about the Services. If a provision is found unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
18. Contact
Questions about these Terms are welcome.